1. Is USCP associated with any government agency?
No, USCP is not associated with any government agency. It is a privately held company.
However, if a complaint cannot be settled through mediation provided by USCP and an illegal act
was committed by a business, we do work with government agencies to ensure that consumers are protected.
USCP will contact government agencies and work with any
agency in bringing formal charges against a company or business that violates consumer law.
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2. Is there a fee associated with filing a complaint?
There is no charge to browse the USCP website where you can obtain a wealth of information about businesses,
consumer law and more. However, there is a small fee associated with the filing of a complaint.
An agent of USCP will contact you and work on your behalf to settle
your complaint with a business. If USCP settles a complaint, depending
on the size of the settlement, USCP will receive a small percentage
of the settlement. The complaint filing fee assists in paying
for materials and services associated with handling a complaint,
such as postage and other materials.
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3. If USCP is unable to resolve my dispute, is my filing fee refunded?
USCP does not refund a filing fee. USCP works hard for the
consumer to satisfy their complaint. You are
constantly updated and have the ability to check the progress
of your complaint. Unfortunately, there may be times when USCP
will be unsuccessful in satisfying a complaint. In that
case USCP would have used every available resource to assist the
consumer, which would include time, postage, phone calls and other
resources needed when investigating a claim.
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4. What information does USCP require to investigate
a complaint?
USCP requires as much information as a consumer can provide. To
effectively investigate a complaint we would need all pertinent
information about the company you are complaining about: Business
name, address, phone number, website, e-mail, owner and/or manager,
cost of item, product or service, receipts and/or contracts. As
much information is needed as possible, but we will work with
whatever the consumer can provide. We do the leg work so you
don’t have to.
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5. Will USCP pursue legal action on my behalf?
USCP does not provide legal advice. We will assist you in getting
legal advice by referring you to third party lawyers. USCP might
work with the consumer in filing a complaint against a business
and may seek the advice of an attorney, but only after consulting
with the consumer on the potential cost of bringing legal action.
USCP does not abandon our clients; we will help you through to
the very end.
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6. Does USCP guarantee a satisfactory resolution to my dispute?
There are certainly never any guarantees that you will get a
refund or credit, but the one guarantee that we can give is that
you will have USCP by your side and working for you. Consumer satisfaction is our number one priority. We work everyday toward settling every complaint we receive.
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1. Is USCP associated with any government agency?
No, USCP is not associated with any government agency. It is
a privately held company. However, if a complaint cannot be settled
through mediation provided by USCP and an illegal act was committed
by a business we do work with government agencies to ensure that
consumers are protected. USCP will contact government agencies
and work with any agency in bringing formal charges against a
company or business that violates consumer law.
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2. How does my company become a USCP Certified Business?
Becoming a USCP Certified Business member is not always easy. First we conduct
a background check of your company to ensure that your company
exists, is in good standing in the community, has not had a complaint
filed against the company in the past year and has consumer references.
The process usually takes one week to complete.
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3. If a consumer files a complaint with USCP online, and
to other consumers, do I have the opportunity to address the complaint
on-line as well?
You will have complete access to the USCP website, including the
ability to see if any complaints have been filed against your
company. If a complaint is filed against you, we will contact
you and work with you to satisfy the complaint. We at USCP understand
that some complaints are frivolous, so we ensure that we work
with you each step of the way when handling a complaint against
your company. Understand that if a complaint is filed with another
agency, we will work with your company to try and mediate the
complaint, but you will only be able to view complaints filed
against your company if they have been filed through USCP.
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4. How often does USCP review the business practices of USCP Certified Businesses?
At least once a year. In your ‘USCP Business Member Welcome
Kit’ you will receive information on how to ensure that
you are in compliance with provisions of the Consumer Fraud Act.
If you have any questions you can call or e-mail us. USCP
will provide you with a check list of items that you must follow
to guarantee that you are consumer complaint.
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5. Will USCP provide an inspection report of our business
in order for us to improve our service?
USCP will answer any of your questions that you may have to
ensure compliance.
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6. Will USCP be involved in filing a lawsuit against businesses?
USCP does not provide legal advice to our consumers filing a
complaint. We might assist our clients in getting legal advice
by referring them to a third party lawyer which they will
pay for themselves.
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