Get The Protection You Deserve: If you have a complaint about a business, let us help. If you:
- Did not receive the products or services you paid for.
- Are not satisfied with the quality of the products or services that you did receive.
- Think you deserve a partial or full refund.
- Think you deserve a replacement of a product or service.
- Are dissatisfied in any way with the performance of a company.
You can file a complaint against that business and we'll try to resolve it for you. Our professional consumer agents and legal staff will work hard to bring your complaint to a successful conclusion.
USCP offers our consumer complaint resolution service to you for the nominal fee of only $50.00 per year. And we won't just do it for you once. You will be entitled to file unlimited complaints during your membership year for one low membership fee. Also, please note that if we are successful in resolving your complaint there is a 15% recovery fee* for our services. (Attorneys generally charge 30% to 40% on contingency cases.) The resolution service is easy and effective. You file your complaint on our web site when a product or service does not meet your expectations and we will work on your behalf in an attempt to achieve your desired resolution. Your complaint will have the backing of a nationally respected advocate for consumers. In addition, following the resolution of your complaint, it will be shared with the tens of thousands of other consumers who log onto our website each month. Using our complaint resolution service, your complaint will go to the right people, in a timely way, bearing the trusted USCP name.
IMPORTANT REMINDER: If you are a Sprint or Verizon customer who is eligible for an upgrade to a new phone or if you use a different carrier but want to change to Sprint or Verizon, let us handle your phone upgrade or change of service. When you activate your new phone we will refund your USCP Consumer Membership fee.
Note: Enrollment as a USCP Consumer Member and activation of your new phone must occur within thirty (30) days of each other in order to be refunded the USCP Consumer Membership fee.
What to Expect
- Once we receive your complaint, we will send you an email confirmation. (Please add info@uscp.org to your Safe Sender's list in your email account.)
- Your complaint, as you have written it**, will be mailed to the business and we will request that the business respond to us within two weeks.
- If we do not receive a response from the business within the requested timeframe, a second request will be sent and we will again request that the business respond to us within two weeks.
- If we still do not receive a response from the business within the requested timeframe, your complaint will be forwarded to our legal department and a third letter will be sent by our General Counsel who will again request that the business respond to us within two weeks with an acceptable settlement offer.
- If we still do not receive a response from the business within the requested timeframe, your complaint will be posted on our website as unresolved due to a lack of response from the business.
- You will be copied on all correspondence with the business and, of course, notified when a response is received from the business.
To File Your Complaint / Become a USCP Consumer Member:
New Consumers
Click Here Returning Consumers
Click Here
*Note: The recovery fee is based on the dollar value of the complaint resolution. Complaint resolution may include, but is not limited to cash refunds, charge card credits, credits applied to a balance due, recovery and/or replacement of products and/or services or any other type of consideration received by the consumer.
**Note: US Consumer Protection, LLC reserves the right to reject complaints containing profanity, abusive or threatening language or that we deem to be frivolous or inappropriate.
